Tag Archives: Engage

Hey! Are you talking to me?

on the phone marilyn

So, earlier today, I was chatting on the phone with one of my dear friends Sarah H-W. Sarah and I were engrossed in interesting and poignant topics, the likes of which women get drawn to when they should be busy doing something else, but can’t resist stealing some time to get some “girlfriend chatter” into the day. This can be as simple as a ten minute catch up, to swap advice and stories and make practical plans for forthcoming events, or it can develop into an altogether lengthier conversation, that requires a cup of tea, planting yourself in your favourite chair, and solving all life’s mysteries…

Mid-way through our conversation together, Sarah and I found ourselves addressing a nasty habit that we would (naturally) never do to another. It starts off innocently enough, of course. You’re on the phone with a friend, or anyone for that matter, and you’re both entirely focused and engaged in conversation……or so you think. Then all of a sudden, you can hear through your earpiece the click clack of a keyboard being used. Sarah and I agree…. this is very very rude. How can it not be rude? It sends a clear message that the other person is multitasking, and not giving you the undivided attention expected when making phone calls.

Where things got more complicated however, was our discussion around what might be the appropriate way to deal with this situation. Should you call them on it immediately by saying “hello, I can hear you typing…”?! Or would this seem a strange admonishment to one who thinks it perfectly acceptable to type and speak at the same time. Are these sorts of people  a different species, or have they simply not yet read “etqt-modern etiquette” to realise that others might disagree with their behaviour?

It got us thinking, then: just what type of multi-tasking is acceptable?

We came up with a very short list: when kids are involved, it’s important to keep children’s safety as a top priority, but that does not include allowing your child to interrupt you during a phone conversation just to tell you they want you to make them a sandwich.

Perhaps also acceptable is to proffer a caveat before starting a conversation: as a chef, I’m often baking when my phone rings. I may be putting cakes in the oven, or watching chocolate temper… If I see that a friend is calling, then I’m happy to chat, but will preface the conversation that I might be a tad distracted due to the cooking.

But what about the phone call from the car phone? I still haven’t decided if it’s rude, or just practical, to take, or make, calls from my car phone. It does offer a bit of “quiet time” when my day can be so filled with other distractions at work or at home. But on the other hand, it also sends a message that because I couldn’t fit you into busy day, so I’m just cramming you in whilst I’ve got nothing better to do. Rarely do I have long phone calls with friends when I’m driving, but I am definitely a culprit in calling my parents to work out family logistics, and absolutely use car phone to make most of my life’s appointments, including hair salons and doctors visits.

So, how do these differ from the phone call when you absolutely know that the person is doing something completely distracting… Is the message they are sending you that they don’t care enough about you to show the right etiquette? Or are they just believing that the modern world is full of multi-taskers like them and that there is nothing impolite, inconsiderate or discourteous about such behaviour? Or maybe, they actually believe that you can’t actually hear them typing anyway?

As with so many etiquette conundrums, it seems, there is no absolute consensus of opinion around multitasking. However, after some research (and discounting the obvious solution – to buy a silent keyboard  which merely makes the culprit more clever but no less devoid of etiquette!) I discovered the following “Do’s and Don’ts” from Good Phone Etiquette in the Home Office

When the telephone is your business lifeline, good phone manners count.

By Laureen Miles Brunelli, About.com Guide

  • Don’t read texts, email or instant messages while talking on the phone. If necessary close these programs or turn off your monitor, so you aren’t tempted to read.
  • Don’t type while on the phone. Your caller may be able to hear you typing.
  • Don’t multitask excessively when talking on the phone. This would include surfing the web while talking. You may be able to do some simple tasks that don’t involve reading or writing, but it’s better not to.
  • Do try to keep the caller on the subject at hand. Your attention is more likely to wander when your caller goes off on a tangent. Tactfully guide the subject back and/orend the call professionally.
  • Don’t allow others to interrupt you while you are on the phone. Other members of the household should know your ground rules regarding interruptions. Put the caller on hold briefly (and only one time) until you can give him or her your full attention.
  • Do ask to speak to the caller at a later time, setting a time for when you or the caller will phone again.

Today’s article is co-written by Sarah H-W and Ursula Z.

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